At More Solutions, we are committed to delivering your orders efficiently and reliably. This Shipping Policy outlines our processes and terms for shipping products to our business customers. Please review the following information to understand our shipping procedures.
Stock
More Solutions holds stock of common items in the UK.
All products are generally available from stock in Australia, with UK stock replenished monthly from Australia as required. Products not held in sufficient stock in the UK are available on a 4-6 week lead time.
For urgent orders a special shipment from Australia can be arranged at additional cost, with a typical lead time of 1 week.
Order Processing
Orders are typically processed within 1-3 business days from the date of purchase, subject to product availability and payment verification. Once your order is processed, you will receive a confirmation email with your order details and estimated delivery timeline.
Shipping Destinations
We ship to the United Kingdom and European Union. Please contact our customer service team if you require shipping to a location not listed on our website.
Shipping Methods and Costs
Shipping costs and delivery times vary depending on the destination, order size, and selected shipping method. Available shipping options and associated costs will be displayed at checkout. For bulk or specialized orders, please contact our team for a custom shipping quote.
Standard UK Shipping from UK stock: 1-2 business days.
Freight Shipping: For large or heavy items, arranged on a case-by-case basis.
International Shipping
For international orders, please note that shipping times may vary due to customs clearance processes. Customers are responsible for any applicable customs duties, taxes, or import fees, which will be calculated and charged by the relevant authorities. We recommend checking with your local customs office for details before placing an order.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number (where available). You can use this tracking number to monitor the progress of your shipment via the carrier’s website. If you have any issues accessing tracking information, please contact our customer service team.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and, where applicable, arrange for a replacement or refund. Please retain all packaging materials for inspection if your order is damaged.