Warranty & Returns

Warranty and Returns
At More Solutions, we are committed to providing high-quality products and excellent customer service. Our Warranty and Returns policy is designed to ensure your satisfaction with every purchase. Please read the following information carefully to understand our policies.

Our Warranty

All RAPIX products purchased from More Solutions are covered by a 24-month limited warranty from the date of purchase, unless otherwise stated. This warranty covers defects in materials and workmanship under normal use.

  • The warranty applies only to the original purchaser and is non-transferable.
  • Proof of purchase (e.g., order confirmation or receipt) is required for all warranty claims.
  • The warranty does not cover damage caused by misuse, neglect, accidents, unauthorized modifications, or normal wear and tear.

If a product is found to be defective within the warranty period, we will, at our discretion, repair, replace, or refund the product. Please contact our customer service team to initiate a warranty claim.

Returns Policy

As a B2B supplier, many of our products are specially imported to meet your specific requirements. For this reason, we are generally unable to accept returns for non-faulty products. Returns are only accepted for products that are defective or incorrectly supplied, subject to the following conditions:

  • Products must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase is required for all returns.
  • Non-faulty products, including those imported specifically for your order, are not eligible for return unless agreed upon in writing prior to purchase.

To initiate a return for a defective or incorrect product, please follow these steps:

  • Contact our customer service team at [insert email] or call [insert phone number] to request a Return Merchandise Authorization (RMA) number.
  • Package the item securely, including the original packaging and any accessories, and include the RMA number.
  • Send the package to the return address provided by our team.
  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or replacement.