Warranty & Returns

Warranty

All RAPIX products are covered by a 2-year warranty from date of purchase against defects in materials and workmanship.

Warranty claims should be made by contacting us with proof of purchase. We will arrange for the defective item to be returned for inspection and, where appropriate, replaced or repaired at no charge.

Warranty does not cover damage caused by incorrect installation, misuse, or modification of the product.

Returns

You may return any item within 30 days of receipt for a full refund, provided it is:

• In its original, undamaged packaging
• Unused and uninstalled
• Accompanied by your order number

To initiate a return, please contact us with your order number and reason for return. We will provide a returns authorisation number and return address.

Shipping costs for returns are the responsibility of the customer unless the item is faulty or we have made an error.

Faulty Items

If an item arrives damaged or develops a fault within the warranty period, please contact us immediately. We will arrange collection and replacement at our expense.